Job Description: Client Services Representative
The client service representative plays a vital role in maintaining a productive relationship between the company and its clients. Acting as a link between clients and upper management, the client service representative communicates with clients and assists them, over the phone, in service and scheduling, and other tasks in response to the client's needs. The client service representative may also contact clients to pass on communications from upper management or to follow up on previous chains of communications.
A client service representative must possess strong written and verbal communications skills, as the majority of duties involve interacting with vendors and clients. In addition, time management and multitasking skills are also important, as the client service representative may be given several different tasks at a time.
Client Services Representative Tasks
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- Follows up with clients to ensure that they are satisfied with the company service and or product.
- Quantifies business intelligence with economic models to evaluate new opportunities; presents findings clearly and makes recommendations for action.
- Prepare quotes for estimate, sends to client once approved and follows up accordingly.
- Escalate issues directly with the appropriate department manager or senior management staff.
- Manage and accurately report customer account activity monthly/quarterly to internal and external stakeholders.
- Assist with challenging client requests or issue escalations as needed
- Provides backup for team members as needed.
- Miscellaneous duties as assigned to help OME Inc achieve its corporate goals.
This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Job Type: Full-time