Able to function as a certified pharmacy technician within the pharmacy setting to assist pharmacists in identifying that all information is available on a prescription or otherwise documented to dispense a prescription and also verifies and pre certifies specialty medications to ensure optimal reimbursement from third party payers. This technician educates patients regarding financial obligations and medication assistance programs. Verifies all information is present on prescription to fill a specialty medication. This may require investigation into one or more computer systems to document all information required. Verifies and obtains any missing information and documents patient insurance to prepare for medication adjudication to the insurance. Performs financial review of patient information to identify self-pay or underinsured patients and assists them with medication assistance programs as needed. Works directly with or over the phone with patients in a courteous and efficient manner. This includes notifying patients of payment obligations and assisting with incoming patient phone calls and triaging clinical or customer service issues. Follows up with patients when necessary including managing and resolving patient complaints. Participates in performance improvement and or quality improvement initiatives that may involve accreditation from outside organizations. Updates patient and customer information and tracks patient information in necessary software. Contributes to success of team by supporting other team members with projects and assignments as directed.
High School Equivalent / GED CPhT Certified Pharmacy Technician
Location/Region: Chardon, OH (44024)